Privacy Policy

1. Overview

Jexorium Network LLC respects the privacy of website visitors, prospects, clients, vendors, and business contacts. This Privacy Policy describes how we handle information collected through our website, inquiry forms, email communications, project discussions, proposals, invoices, consulting engagements, documentation exchanges, and related service interactions.

Because our work may involve review of network architecture, infrastructure documents, capacity information, security policies, and operational processes, we treat client-provided business and technical information with care and confidentiality.

2. Information We May Collect

We may collect information that you voluntarily provide or that is generated through use of our website and services. This may include:

• Contact information such as name, company name, job title, email address, phone number, and business address.
• Inquiry details, project descriptions, budget ranges, requested services, and scheduling preferences.
• Technical materials such as network diagrams, system inventories, topology descriptions, traffic patterns, capacity reports, security documentation, policies, screenshots, configuration summaries, and vendor information.
• Business information such as operational requirements, internal processes, planned infrastructure changes, procurement requirements, and project priorities.
• Billing and transaction information such as invoice details, payment status, tax information, and purchase history.
• Website usage information such as IP address, browser type, device type, referring pages, pages visited, time spent on pages, and general interaction data.

3. How We Use Information

We use collected information to operate our business, respond to inquiries, prepare proposals, deliver services, manage projects, communicate with clients, improve our website, and maintain records. More specifically, we may use information to:

• Evaluate whether our services are appropriate for a requested project.
• Prepare quotes, statements of work, service recommendations, and project plans.
• Perform network architecture review, capacity advisory, scalability analysis, documentation review, and security-oriented assessments.
• Develop or configure resource management tools, dashboards, documentation templates, or technical workflows.
• Schedule calls, manage client communications, and provide project updates.
• Process invoices, payments, accounting records, and administrative documentation.
• Protect our website, systems, clients, and business operations from misuse, fraud, security threats, or unlawful activity.

4. Confidential Technical and Network Information

Client-provided technical information may be sensitive. Network diagrams, IP planning information, routing details, infrastructure inventories, security documentation, segmentation models, access policies, performance data, and related materials are used only for the purpose of the engagement unless otherwise authorized.

We do not sell client technical information. We do not publish client network information, security findings, or infrastructure details without written permission.

5. How We Share Information

We may share limited information only when necessary for business, legal, or service-related purposes. This may include sharing information with:

• Service providers that support website hosting, email, analytics, scheduling, document storage, accounting, payment processing, or project management.
• Professional advisors such as attorneys, accountants, insurers, or auditors.
• Authorized client representatives involved in the project.
• Government, regulatory, or legal authorities when disclosure is required by law or necessary to protect rights, safety, or security.

6. Cookies and Analytics

Our website may use cookies, pixels, logs, analytics tools, or similar technologies to understand website traffic, improve page performance, remember user preferences, and protect website functionality. You can manage cookies through your browser settings. More information is available in our Cookie Policy.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include access controls, secure storage practices, limited internal access, password-protected systems, and careful handling of sensitive client documentation.

No online transmission, email exchange, or storage system can be guaranteed to be completely secure. Clients should avoid sending highly sensitive credentials or production secrets unless a secure method has been agreed in advance.

8. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business operations. Project records may be retained after completion where needed for reference, accounting, security, legal, or warranty-related purposes.

9. Your Choices and Rights

You may request access to, correction of, or deletion of personal information you have provided to us. We may need to verify your identity before responding. Some information may be retained where required for legal, contractual, accounting, security, or legitimate business purposes.

You may also ask us to stop sending non-essential business communications. Transactional, project-related, legal, or administrative messages may still be sent when necessary.

10. Third-Party Websites

Our website or communications may reference third-party tools, vendors, platforms, or websites. We are not responsible for the privacy practices, content, security, or data handling of third-party websites or services. You should review their privacy policies before providing information to them.

11. Children’s Privacy

Our website and services are intended for business and professional use. We do not knowingly collect personal information from children under 13. If we learn that such information has been provided, we will take reasonable steps to delete it.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, website tools, or business practices. The updated version will be posted on this page with a revised “Last updated” date.