Refund & Cancellation Policy

1. Purpose of This Policy

This Refund & Cancellation Policy applies to consulting, telecom network advisory, network architecture design, capacity planning, scalability review, custom network resource management tools, documentation services, and architectural network security audit services provided by Jexorium Network LLC.

Because our services are professional, knowledge-based, and often begin with research, analysis, reserved consulting time, and review of client-specific materials, refund eligibility depends on the stage of work, agreed scope, completed deliverables, and time already allocated to the project.

2. Fees and Billing Structures

Jexorium Network LLC may charge fees as fixed project fees, hourly consulting fees, monthly retainers, milestone payments, discovery fees, audit fees, documentation fees, or custom tool development fees. The applicable billing structure will be stated in the proposal, statement of work, invoice, or written agreement.

Unless otherwise stated in writing, fees do not include third-party software, vendor licenses, carrier charges, cloud costs, hosting, hardware, travel, expedited service, or costs charged by external providers.

3. Deposits and Upfront Payments

Some engagements require an upfront deposit, retainer, or initial payment before work begins. Deposits secure project availability, onboarding time, technical review capacity, and administrative preparation. Once work begins, deposits may be applied to discovery, planning, analysis, meetings, research, documentation review, or other approved work.

Deposits are generally non-refundable once project preparation, client onboarding, discovery, technical review, scheduling, or advisory work has started.

4. Cancellation Before Work Begins

If you cancel a project before any work has started, Jexorium Network LLC may issue a full or partial refund, minus any payment processing fees, administrative costs, scheduling costs, non-cancellable commitments, or third-party expenses already incurred.

A project may be considered started once we have scheduled work, reviewed submitted materials, held a kickoff or discovery call, prepared internal notes, reserved consultant time, started technical research, created a project file, or begun drafting recommendations or deliverables.

5. Cancellation After Work Begins

After work has begun, refunds are generally not available for work already performed, time already reserved, research already completed, meetings already held, documentation already reviewed, analysis already prepared, or deliverables already drafted or delivered.

If a project is cancelled after partial completion, the client remains responsible for payment for all completed work, approved milestones, scheduled consulting time, non-cancellable expenses, and any portion of the project already performed up to the cancellation date.

6. Milestone-Based Projects

For milestone-based projects, each milestone may include a defined set of activities such as discovery, architecture review, capacity analysis, diagram preparation, security policy review, resource management tool planning, prototype delivery, or final documentation.

Payments for completed, substantially completed, or delivered milestones are non-refundable. A milestone may be considered substantially complete even if final formatting, minor edits, or client review comments remain outstanding.

7. Custom Tools and Development Work

Fees paid for custom network resource management tools, dashboards, scripts, templates, or technical utilities are generally non-refundable once planning, design, configuration, coding, testing, or integration work has started.

Custom development work is based on client-specific requirements and may not be reusable for other clients. For this reason, cancellation after development begins may still require payment for all work completed and time allocated.

8. Client Delays and Incomplete Information

Clients are responsible for providing required materials, approvals, access, technical documentation, stakeholder feedback, and decision-making input in a timely manner. If a project is delayed because required information is missing or client responses are not provided, Jexorium Network LLC may pause the project, extend the timeline, adjust milestones, or charge additional fees.

Failure to provide required cooperation does not automatically entitle the client to a refund. If a project remains inactive for more than thirty calendar days due to client delay, we may treat the project as paused or abandoned, depending on the circumstances and applicable agreement.

9. Retainers and Recurring Services

Monthly retainers or recurring advisory arrangements reserve availability and consulting capacity for a defined period. Retainer fees are generally non-refundable once the billing period begins, even if the client does not use all available time or services during that period.

Cancellation of future retainer periods must be submitted according to the notice period stated in the applicable agreement. If no notice period is stated, at least fifteen calendar days’ written notice is required before the next billing period.

10. Refund Requests

Refund requests must be submitted in writing and should include the client name, project name, invoice number, payment date, reason for the request, and any relevant supporting details. We review refund requests case by case based on work performed, project status, payment terms, and the applicable written agreement.

Approval of a refund is not guaranteed. A refund issued in one situation does not create a right to similar refunds in the future.

11. Chargebacks and Payment Disputes

If you believe there is a billing issue, you should contact us before initiating a chargeback or payment dispute. We will make reasonable efforts to review the matter and provide records of invoices, deliverables, communications, project activity, and payment terms.

Improper chargebacks may result in suspension of services, termination of the engagement, recovery of collection costs, or refusal of future service.

12. Non-Refundable Items

The following items are generally non-refundable:

• Completed consulting hours, discovery sessions, and advisory meetings.
• Completed or partially completed technical analysis, documentation review, and architecture work.
• Delivered or substantially completed reports, diagrams, roadmaps, and policy drafts.
• Custom tool planning, design, development, configuration, or testing work already performed.
• Third-party costs, payment processing fees, vendor fees, and non-cancellable expenses.
• Retainer periods that have already started.

13. Policy Updates

We may update this Refund & Cancellation Policy from time to time. Updated terms will apply to new purchases, new proposals, and future engagements unless otherwise required by law or agreed in writing.